[Hiring] Dutch Customer Support @Mercier Consultancy Group

Role Description

We are currently seeking a passionate and customer-focused Dutch-speaking professional to join the customer support team representing Miele, one of the world's most iconic and prestigious brands in the consumer electronics and premium home appliance industry. In this exciting remote role based within Greece, you will serve as a trusted point of contact for Dutch-speaking customers, delivering expert assistance across Miele's renowned range of consumer electronics and household products.

This is a truly exceptional opportunity for Dutch-speaking individuals seeking jobs in Greece, combining a fulfilling career in the consumer electronics sector with the adventure of living and working in one of Europe's most captivating destinations — all supported by a fully paid relocation package.

Key Responsibilities

• Deliver outstanding customer support in Dutch via telephone, email, and live chat, addressing enquiries related to Miele's premium consumer electronics and home appliance product range.
• Assist Dutch-speaking customers with product guidance, including technical specifications, usage instructions, and troubleshooting for Miele consumer electronics devices.
• Accurately log, track, and manage customer interactions and case resolutions using internal CRM systems, ensuring all records are kept up to date and thorough.
• Collaborate closely with technical support teams and internal departments to escalate and resolve complex consumer electronics issues efficiently and professionally.
• Provide clear and knowledgeable information regarding warranties, product registrations, spare parts, and after-sales service options for Miele products.
• Proactively identify customer needs and recommend appropriate solutions or product upgrades within the Miele consumer electronics portfolio to enhance customer satisfaction.
• Consistently uphold Miele's premium brand standards by delivering a courteous, empathetic, and solution-driven customer experience in every interaction.
• Contribute to team performance by meeting and exceeding individual KPIs, quality benchmarks, and customer satisfaction targets on a monthly basis.

Qualifications

• Native or fluent Dutch language skills (spoken and written) are essential for this role.
• A valid EU passport or the legal right to live and work within the European Union is mandatory.
• Previous experience in customer support, customer service, or a client-facing role is highly advantageous, particularly within the consumer electronics or technology industry.
• A genuine interest in consumer electronics, home appliances, or premium technology brands is a strong asset.
• Excellent communication, active listening, and problem-solving skills with a customer-first mindset.
• Proficiency in using CRM systems, digital communication tools, and standard office software.
• The ability to work independently and efficiently in a remote environment, demonstrating strong self-motivation and time management skills.

Benefits

• Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector.
• Fully Paid Training programme to ensure you are fully equipped with the knowledge and tools to succeed in your role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece entirely stress-free.
• Monthly Performance Bonus rewarding your dedication and outstanding customer service achievements.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition beyond standard compensation.
• A supportive, multicultural, and dynamic remote working environment within Greece, surrounded by a team of equally motivated multilingual professionals.
• And Much More...

How to Apply

If you are a Dutch-speaking professional ready to take your career to the next level with a prestigious Dutch Customer Support at Miele in Greece with Relocation position in Greece, we would love to hear from you. This is a rare and outstanding opportunity to represent one of the world's leading consumer electronics brands while enjoying everything that life in Greece has to offer — and Mercier Consultancy Group will be with you every step of the way. Do not miss your chance to be part of something exceptional. Click Apply Now to submit your application and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch with you shortly. Your future in Greece starts here.