[Hiring] Dutch Customer Service @Mercier Consultancy Group

Role Description

We are thrilled to present an outstanding opportunity for Dutch-speaking professionals seeking jobs in Greece — the Dutch Customer Service at bol.com position in Greece, offered exclusively through Mercier Consultancy Group. In this role, you will serve as the dedicated point of contact for Dutch-speaking customers of bol.com, one of the Benelux region's most prominent online and offline retail giants, delivering an exceptional shopping experience at every touchpoint. This is your chance to build a dynamic, international career in the thriving retail sector while enjoying the unparalleled lifestyle that Greece has to offer — all from a fully remote setup within the country.

Key Responsibilities

• Deliver outstanding customer support to Dutch-speaking shoppers via phone, email, and live chat, ensuring every interaction reflects the high standards of the bol.com retail brand.
• Assist customers with order inquiries, product information, delivery tracking, and returns or exchanges in line with bol.com's retail policies and procedures.
• Resolve customer complaints and escalations efficiently and empathetically, turning challenging situations into positive retail experiences.
• Provide accurate guidance on product availability, promotions, and special offers across bol.com's extensive online and offline retail catalogue.
• Process customer account updates, order modifications, and refund requests with accuracy and in a timely manner using internal CRM and retail management systems.
• Collaborate with internal teams and logistics partners to follow up on delayed shipments, stock queries, and fulfilment issues relevant to the retail supply chain.
• Identify recurring customer concerns and proactively share feedback with team leaders to help improve retail service quality and customer satisfaction scores.
• Maintain detailed and accurate records of all customer interactions in accordance with company data protection and retail compliance standards.

Qualifications

• Native or fluent Dutch language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Dutch.
• Valid EU passport or national ID (mandatory for employment eligibility).
• Previous experience in customer service, retail support, or a client-facing role is highly desirable, particularly within an online or offline retail environment.
• Strong communication and interpersonal skills with a genuine passion for delivering high-quality customer experiences.
• Comfortable working with digital tools, CRM platforms, and retail management systems; ability to learn new software quickly.
• Self-motivated, reliable, and able to work independently in a remote setting while maintaining professionalism and productivity.
• A good command of English is an advantage for internal communications and training purposes.

Benefits

• Competitive Monthly Salary reflective of your skills and experience in the retail customer service sector.
• Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
• Monthly Performance Bonus to reward your dedication and outstanding service delivery.
• 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, providing exceptional financial security beyond the standard package.
• Fully Paid Professional Training to equip you with all the tools and knowledge needed to excel in the bol.com retail environment.
• Comprehensive Health Insurance coverage from day one of your employment.
• Fully remote working arrangement within Greece, offering the ultimate work-life balance.
• Ongoing career development opportunities within a global network of retail and BPO professionals.
• A supportive, multicultural team environment with colleagues from across Europe and beyond.
• And Much More...

Company Description

Mercier Consultancy Group is one of Europe's most respected international recruitment and BPO firms, connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we specialise in matching the right people with the right opportunities — wherever they may be. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, end-to-end recruitment journey that prioritises your career growth and personal success.