[Hiring] Dutch Customer Advisor @Mercier Consultancy Group

Role Description

We are currently recruiting on behalf of a leading international customer support services provider for a motivated and customer-focused Dutch Customer Advisor to join their growing remote team based in Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals to take the next step in their career within the dynamic and fast-growing Customer Support Services industry.

• Serve as the primary point of contact for Dutch-speaking customers, delivering outstanding support across phone, email, and live chat channels.
• Accurately identify customer needs, resolve enquiries efficiently, and ensure a high standard of customer satisfaction on every interaction.
• Diagnose and troubleshoot customer issues in a calm and professional manner, escalating complex cases to the appropriate internal teams when required.
• Maintain detailed and accurate records of all customer interactions and case resolutions using internal CRM and ticketing systems.
• Proactively follow up with customers to confirm that their issues have been resolved and that they are fully satisfied with the service provided.
• Collaborate closely with team leaders and colleagues to share knowledge, best practices, and contribute to a positive team culture.
• Adhere to all company quality standards, service level agreements (SLAs), and compliance guidelines at all times.
• Continuously develop product and service knowledge to provide customers with accurate, up-to-date information and guidance.

Qualifications

• Native or fluent Dutch language skills (both spoken and written) are essential.
• A valid EU passport is mandatory.
• A strong customer service mindset with a genuine passion for helping people.
• Previous experience in a customer support services, contact centre, or client-facing environment is advantageous.
• Excellent communication and active listening skills.
• Basic proficiency in English for internal communications.
• Reliable internet connection and a suitable home working environment.

Requirements

• Motivated candidates with transferable skills are encouraged to apply.
• Ability to remain composed and solution-oriented under pressure.

Benefits

• Competitive Monthly Salary tailored to your experience and skills.
• Fully Paid Training programme to ensure you are set up for success from day one.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria.
• Monthly Performance Bonus rewarding your hard work and dedication.
• Remote working arrangement within Bulgaria, providing flexibility and work-life balance.
• Ongoing career development opportunities within the customer support services sector.
• A supportive, multicultural, and professionally enriching work environment.
• And Much More...