[Hiring] Drop Care Specialist - CX Professional @Military Spouse Corporate Career Network

Role Description

Employer is hiring CX-professionals who have a deep empathy and care for their community to join our team of Drop Care Specialists. In this role, you serve as the relational bridge between the company and their drop coordinators.

Day in the Life

• Drop Coordinator Support & Relationship Management
  • Serve as the primary support partner to Drop Coordinators, providing exceptional service rooted in Azure’s Core Values and vision.
  • Welcome and onboard new Drop Coordinators, ensuring they feel supported, informed, and set up for success.
  • Build and cultivate long-term, trust-based relationships with both new and established Drop Coordinators.
  • Manage incoming requests including new drop applications, location changes, semi-open drop approvals, and other drop-related needs.
  • Conduct proactive outreach to an assigned group of Drop Coordinators to check in, troubleshoot challenges, and support growth.
  • Educate Drop Coordinators with tools, training, and marketing ideas to strengthen their communities and expand participation.
  • Encourage drop growth through Azure-provided programs and resources such as the Drop Coordinator Development Program, social media strategies, and local promotion guidance.
• Anchor Drop Program Support
  • Identify potential Anchor Drop opportunities.
  • Screen interested drops, clearly explain the Anchor Drop program, and assess readiness.
  • Recommend qualified drops to the Customer Success Manager for review, approval, and transition.
• Communication & Daily Operations
  • Respond to Drop Coordinator inquiries across phone, email, chat, SMS, and voicemail channels.
  • Provide clear, honest, and compassionate communication that builds trust and confidence.
  • Take ownership of every experience from first contact through resolution.
• Additional Support Functions
  • Perform basic customer and drop account maintenance, including updates to contact information and locations.
  • Enter credits and debits according to company guidelines using Azure’s internal systems.
  • Apply sound judgment and policy knowledge to resolve issues effectively and fairly.
  • Identify needs, anticipate challenges, and seek opportunities to delight and support our community.

Qualifications

• 3+ years of high-volume contact center or customer support experience
• Supervisory, management, or team lead experience preferred
• Ability to independently manage escalated calls and navigate high-pressure conversations
• Strong troubleshooting skills and technical proficiency across multiple systems
• Genuine passion for healthy living and appreciation for natural and organic products
• Relationship-driven customer service approach with strong problem-solving skills
• Excellent verbal, written, and interpersonal communication skills with active listening abilities
• Compassionate, patient, and solutions-oriented approach when supporting customers
• Emotional maturity, professionalism, and high integrity when handling sensitive or difficult interactions
• Strong organizational skills with the ability to manage multiple priorities and systems
• Adaptable, positive attitude with a willingness to learn and grow
• Comfortable working in Windows-based applications, email platforms, phone systems, and multi-screen environments
• Basic typing proficiency and strong internet navigation skills
• Successful completion of required background check and drug screening

Requirements

• Pay Rate: $20/hour
• Start Date: Early October 2026
• Training: Monday - Friday | 11am - 7:30pm EST (30-minute lunch) | ~8 weeks
• Multiple post-training shifts available:
• Sunday 1:00pm-5:00pm, Monday-Thursday 8:30am-6:00pm PST
• Monday-Thursday 9:30am-6:00pm, Friday 8:00am-4:30pm PST
• Equipment is provided!
• This position is fully remote. Employees must have a private, dedicated workspace that enables you to work independently and without interruptions.
• Representatives are required to remain on camera throughout their shift, including training and post-training.

Benefits

• 100% remote
• Equipment provided
• Health | Dental | Vision Insurance enrollment
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• Yuna Health
• EAP
• 401k
• Perkspot

Work Environment

Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions. To foster engagement and a collaborative remote work environment, representatives are required to remain on camera throughout their shift, including training and post-training.

Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS | Alaska | District of Columbia | Rhode Island | Montana | Colorado | California | Illinois | Iowa | New Hampshire | Nevada | Missouri