[Hiring] Donor Services Specialist @Centerstone

Role Description

Centerstone’s Donor Services Specialist provides donor stewardship management and support of Centerstone’s Foundation. The Specialist will be responsible for processing donor gifts and acknowledgments, including:

• Processing acknowledgment letters
• Compiling data reports
• Event gift and RSVP tracking
• Donor data updates
• Monthly reconciliation with Finance

Essential duties & responsibilities include:

• Manage the day-to-day donor services including ensuring excellent donor database integrity, accurate mailing lists, dynamic donor profiles and other documents and records in support of the Foundation’s function.
• Receives, processes, and acknowledges gifts received, including event receipts.
• Monitors Foundation email/lockbox for donations daily; provides processing form to finance within 24 hours.
• Processes gifts, pledges and donation acknowledgements with accuracy; completes donation acknowledgement/tax receipt process for all gifts within 72 hours of gift receipt.
• Prepares annual donation summary for donors meeting the IRS threshold in January of each year.
• Processes honor and memorial gift notifications within 72 hours of gift receipt.
• Processes event data entry, i.e. registrations, donations, etc., according to event plan timing.
• Processes donor database updates weekly, including, but not limited to:
  • Invalid or corrected addresses
  • Donor demographic information
  • Communication Opt-Outs
  • Society memberships
  • Employee and Board status
  • Review, research, and correct potential duplicates in the system
• Donor profile research and development; assists as directed.
• Special mass mail processing (as identified), including list segmentation, generation, mail merge, printing, folding, stamping, etc.
• Assist Donor Services team with select projects, as identified.

Qualifications

• Bachelor’s degree required or related experience.
• Minimum of two years of experience in nonprofit fundraising team; database experience preferred.
• Experience with fundraising CRM platforms.
• This position does not have supervisory responsibilities.

Requirements

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrated knowledge and ability to use technology/software solutions, including Salesforce (CRM) and donor research platforms (DonorSearch); proficiency in MS Office (Word, Excel in particular; PowerPoint, Outlook, Adobe preferred).
• Highly organized, with excellent time management skills; ability to multitask and be in control of numerous tasks at any one time; comfortable with daily routine-based database tasks.
• Enthusiastic, action-oriented approach with strong work ethic, demonstrating initiative, creativity and follow-through; high level of energy, enthusiasm, and humor.
• Fantastic customer service ethic with high expectations for quality; great phone presence (will interface with donors and represent the organization).
• Excellent communication skills (verbal, writing, and interpersonal); friendly, professional manner.
• Ability to work onsite or remotely with regular/reliable attendance, functioning both individually and as a multi-state, multi-time-zone team member with the ability to complete projects in a timely manner, as required.
• Comfortable working in a fast-paced environment while demonstrating a flexible and adaptable style; availability for extended hours as needed (system works in multiple time zones; occasionally provide support during events that may occur outside normal business hours).
• Ability to travel as needed.
• A passion for Centerstone’s mission.

Benefits

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Employee Resource Groups.
• Continuing education opportunities.
• Employee Assistance Program.