[Hiring] Donor Care Team Specialist @Publishing Concepts

Role Description

As a Donor Care Specialist, you will engage with donors through meaningful, authentic phone conversations, ensuring every donor feels valued and informed. You will work with mid-level and planned giving donors, prospects, patients, and partner organization leadership to:

• Share the impact of their contributions
• Capture donor stories and motivations
• Invite them to events
• Express gratitude
• Secure ongoing support

This role supports a diverse portfolio of nonprofit organizations across:

• Higher education
• Healthcare
• Human services
• Animal welfare
• Veteran services
• Faith-based initiatives

Your work will directly strengthen relationships and help make every donor a champion of the causes we serve.

Qualifications

• Engaged (committed and contributing to an optimistic and resilient culture)
• Passionate (personally invested in and motivated by the StoryCause vision)
• Humble (possesses a growth mindset and enthusiastic coachability)

Requirements

• This position is remote; however, the employee must live in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA
• Minimum 1 year of total work history
• Minimum High School Degree or equivalent - 4-year college degree (preferred)
• Taking personal accountability in every situation with intentional action and self-examination
• Excellent verbal and written communication and organizational skills
• Collaborating with your supervisor to identify performance trends and areas of opportunity to elevate your performance
• Supporting your team and courageously approaching conflicts with optimism and resilience
• Ability to engage donors in a conversational manner to draw out life events that motivate and define their generosity
• Clearly present our partner’s cases for support in a compelling fashion, using the required language
• Support the Inside Sales Team by taking Inside Sales calls as needed to meet business demands
• Be an active team participant and share feedback about what is or is not resonating with donors
• Ability to listen and react to what donors are sharing to motivate them to give
• Must be able to work a shift within the hours of 9:00 am CST - 8:00 pm CST (M-F)

Benefits

• Telemedicine
• Medical Insurance
• Health Spending Account (HSA)
• Medical, Dental, Vision, and Life Insurance
• Wellness Program
• 401K with company match
• PTO (vacation, sick, personal, holidays, half-holidays)
• Bereavement leave
• Tuition Reimbursement
• And more!