[Hiring] DoD Safe Helpline Shift Manager @RAINN

Role Description

As an essential part of RAINN’s Victim Services management team, the Safe Helpline Shift Manager plays a vital role in delivering compassionate and effective support to Safe Helpline (SHL) users. In this position, you will lead and support a dedicated team, providing virtual supervision and guidance to ensure the highest quality of care. This is a full-time role, offering the opportunity to make a meaningful impact every day. The position is exempt from the Fair Labor Standards Act’s overtime provisions.

Qualifications

• Bachelor's degree in social work, psychology or relevant field.
• Crisis hotline/intervention or related experience.
• Previous supervisory/management experience.
• 2+ years' experience working or volunteering in a social services field, preferably crisis intervention services.
• 2+ years' experience managing paid staff, preferably in environments with multiple work shifts.
• Must possess excellent English-language communication skills (oral and written).
• Must type a minimum of 35 wpm with accuracy.
• Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms).

Requirements

• Ability to work under pressure and maintain composure during stressful situations.
• Ability to foster teamwork, work cooperatively, and effectively with others to resolve problems.
• Ability to lead and positively influence others to achieve results.
• Ability to solve problems and deal with a wide range of situations.
• Ability to interpret a variety of instructions written and oral.
• Resiliently positive and energetic attitude.
• Willingness and ability to work a non-traditional schedule which includes evenings and/or weekends/holidays.
• Must be 18 years of age or older.
• Must be able to work on-site at RAINN's office and to attend meetings there as required.
• Must complete and pass a Tier 1 background investigation (administered by the Government).
• Must complete and pass a criminal background check administered by RAINN.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Employee assistance program.
• 403(b) retirement savings plan.
• Paid vacation and sick leave.
• Paid holidays, including a bonus week.
• Free access to the building's fitness center.