[Hiring] Document Collection Specialist @Berry Law Firm

Role Description

As a Document Collection Specialist, you help veterans gather essential documents for their VA disability claims. You secure supporting statements and evidence from clients, follow strict timelines, and adhere precisely to standard operating procedures. You demonstrate a strong commitment to client service, communicate effectively, and show a deep passion for supporting veterans.

• Collaborate with intake and legal teams to identify and collect documents that strengthen VA disability claims.
• Communicate with clients through phone, text, and email to obtain supporting statements and evidence.
• Manage a high-volume workload, collect documents by deadlines, and follow timelines closely.
• Follow SOPs precisely to ensure each step of the document collection process meets firm standards.
• Use critical thinking to anticipate and overcome potential obstacles in the document gathering process.
• Maintain accurate records and update databases to ensure full documentation for each client.
• Track and analyze your performance metrics to improve efficiency and meet collection goals.

Qualifications

• Experience in customer service, document collection, or administrative support.
• Communicate effectively with a client-centered approach in both written and verbal forms.
• Use technology confidently.
• Organize tasks with strong attention to detail.
• Work independently, stay motivated, and keep yourself accountable.
• Meet deadlines with urgency and manage multiple tasks under tight timelines.
• Maintain high standards of professionalism, persistence, patience, and resilience.
• Knowledge or experience related to VA disability claims or veterans’ affairs.
• Navigate challenging conversations with patience and professionalism.

Requirements

• We hold this role to high standards for completion metrics and response time.
• You bring a metrics-driven mindset to succeed in this position.

Benefits

• Personalized onboarding experience, coaching, and mentorship.
• Weekly, monthly, and annual awards, financial incentives, and generous bonus structures.
• Competitive compensation, generous PTO, 401k, insurance, EAP, professional development, swag, company events, and community involvement.

Company Description

Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. The skilled attorneys at Berry Law have collectively practiced for over 240 years and represent clients in all 50 states. We have won thousands of cases for clients and have secured hundreds of millions of dollars for our clients and their families.