[Hiring] Document Collection Associate @Abby Care

Role Description

We are seeking a highly organized and compassionate Document Collection Associate to support our onboarding and credentialing processes. In this role, you will be responsible for collecting, reviewing, and managing critical documentation from caregivers and families while ensuring compliance with healthcare regulations. This is a fast-paced, phone-heavy role ideal for someone who thrives in high-volume environments and is passionate about delivering a smooth and supportive experience for families.

• Collect, review, and track required documentation (e.g., IDs, certifications, health records) from caregivers and families
• Make outbound calls and handle inbound inquiries to guide families through the documentation process
• Manage a high volume of daily calls (50–70) with professionalism, empathy, and efficiency
• Ensure all documentation is accurate, complete, and compliant with state and Medicaid/Medicare requirements
• Communicate clearly and compassionately via phone, email, and text
• Maintain organized records and track expiring documents, sending timely follow-ups and reminders
• Collaborate cross-functionally with onboarding, credentialing, and family support teams

Qualifications

• 2+ years of experience in customer service, administrative support, or healthcare operations
• Proven experience handling high-volume inbound and outbound calls in a fast-paced environment
• Proficiency with CRM systems, shared drives, and document tracking tools
• Strong organizational skills and exceptional attention to detail
• Ability to multitask, prioritize follow-ups, and meet deadlines
• Compassionate, patient, and professional communication style
• Fluent in both English and Spanish
• Experience with prior authorizations or healthcare operations
• Familiarity with healthcare documentation standards, HIPAA, or Medicaid
• Experience using tools such as Salesforce, Slack, Google Drive, or similar platforms

Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
• Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Set Up for Success. We provide a company-issued laptop to support you in your role.
• Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

Company Description

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.