[Hiring] DMV Operations Specialist @eBay

Role Description

As a DMV Operations Specialist, you will be a member of the title & registration team, with responsibilities including:

• Having 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance
• Oversee workflows appropriately including but not limited to assigning tasks to processors adhering to business SLA’s and performing quality reviews
• Partner with internal and external customers to create efficiencies leading to increased production or reducing operating costs
• Full understanding of all operations processes and being able to complete tasks as required
• Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and effectiveness
• Upholding the company's non-disclosure and confidentiality policies and agreements
• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Bachelor’s degree or equivalent required
• 1+ years experience with DMV operations within the automotive industry
• Proficient with or the ability to quickly learn an array of computer software
• Effective communication skills via any means with individuals of any level internally and externally
• Exceptional customer service skills
• Team player and listener
• Strong consultative skills
• Excellent analytical and problem-solving skills
• Outstanding organizational and leadership skills
• Ability to efficiently work from a home office environment
• Knowledge of automobile terminology and purchase and sale documentation

Requirements

• General office (including home office) environment requiring ability to:
• Sit for extended periods of time
• Clearly speak and listen to others in person, via computerized virtual meetings and over the phone
• Type using a keyboard and read from computer screen and reports

Benefits

• The base pay range for this position is expected in the range below: $40,000 - $78,000
• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.