[Hiring] Dispatcher & Billing Coordinator @Quality Home Care

Role Description

We are a Michigan-based Non-Emergency Medical Transportation (NEMT) company seeking an experienced Remote Dispatcher & Billing Coordinator to manage daily operations. This is a fully remote position responsible for answering inbound calls, scheduling trips, dispatching drivers, and handling billing using RouteGenie. We are looking for someone who is reliable, detail-oriented, and experienced in NEMT operations who can work independently with minimal supervision. We welcome applicants from outside the United States as long as you are fluent in English and able to work during U.S. business hours.

Responsibilities

• Answer inbound calls using a VoIP system (Dialpad)
• Schedule and manage trips in RouteGenie
• Dispatch drivers and optimize routes
• Handle same-day changes, delays, and problem-solving
• Communicate with patients and healthcare facilities
• Manage billing and invoicing (insurance and private pay)
• Track and follow up on outstanding invoices
• Maintain accurate trip and client records

Qualifications

• Experience with NEMT dispatching and scheduling
• Experience using RouteGenie or similar software (TripMaster, Modivcare, MTM, etc.)
• Experience handling inbound calls professionally
• Experience with billing or invoicing
• Strong communication and organizational skills
• Ability to work independently and manage multiple tasks
• Must be fluent in English (spoken and written)
• Must have reliable internet and a quiet workspace

Preferred

• Experience with Medicaid or facility billing
• Experience working remotely in a dispatch or logistics role
• Familiarity with healthcare transportation workflows