[Hiring] Dispatcher @SHI International Corp.

Role Description

• Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians.
• Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email.
• Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians.
• Make necessary system corrections and adjustments based on feedback from the field.
• Closely monitor email for incoming service requests and other critical communications.
• Update technician schedules as needed to reflect changes and maintain accuracy.
• Verify that all service requests include complete customer information and the required details for successful dispatch.
• Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls.

Qualifications

• Completed High School Diploma or GED.
• Experience in/with Microsoft Office tools preferred.
• Previous experience as a dispatcher or in a call center/help desk environment.
• Ability to effectively multi-task and prioritize in a fast-paced, high-volume setting.

Requirements

• Overseeing the organization and maintenance of contracts and insurance certificates to ensure compliance and accessibility. - Basic
• Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing. - Basic
• Experience in managing and maintaining computer systems and networks to ensure optimal performance and security. - Basic
• Efficiently managing the collection and review of incoming mail to ensure timely and accurate processing. - Basic

Benefits

• Medical, vision, dental, 401K, and flexible spending.