[Hiring] Dispatcher @Genius Agency AI

Role Description

The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves:

• Receiving service calls
• Dispatching drivers
• Tracking progress
• Ensuring an excellent customer experience from start to finish

You’ll be working in a fast-paced, team-driven environment that requires:

• Attention to detail
• Strong communication skills
• The ability to multitask under pressure

Qualifications

• Customer service experience is required (call center or dispatch environment preferred)
• Towing or roadside assistance experience not required – training will be provided
• Strong communication skills – both verbal and written
• Ability to stay organized and focused in a high-volume, fast-paced environment
• Comfortable using computers, dispatch software, and GPS tracking tools
• Problem-solving mindset with the ability to make quick, sound decisions
• Availability to work nights, weekends, and holidays as part of a rotating schedule
• Must speak both English and English fluently

Company Description