[Hiring] Dispatcher @Quality Home Care

Role Description

We are a Michigan-based Non-Emergency Medical Transportation (NEMT) company seeking an experienced Remote Dispatcher & Billing Coordinator to manage daily operations. This is a fully remote position responsible for:

• Answering inbound calls using a VoIP system (Dialpad)
• Scheduling and managing trips in RouteGenie
• Dispatching drivers and optimizing routes
• Handling same-day changes, delays, and problem-solving
• Communicating with patients and healthcare facilities
• Managing billing and invoicing (insurance and private pay)
• Tracking and following up on outstanding invoices
• Maintaining accurate trip and client records

Qualifications

• Experience with NEMT dispatching and scheduling
• Experience using RouteGenie or similar software (TripMaster, Modivcare, MTM, etc.)
• Experience handling inbound calls professionally
• Experience with billing or invoicing
• Strong communication and organizational skills
• Ability to work independently and manage multiple tasks
• Must be fluent in English (spoken and written)
• Must have reliable internet and a quiet workspace

Requirements

• Experience with Medicaid or facility billing (preferred)
• Experience working remotely in a dispatch or logistics role (preferred)
• Familiarity with healthcare transportation workflows (preferred)

Company Description