[Hiring] Dispatcher 4 @Race Communications

Role Description

The Dispatch 4 role supports Field Operations installation initiatives by coordinating closely with the Dispatch team and Field Operations management to ensure accurate planning, auditing, scheduling, and timely execution of field work. This position is responsible for:

• Overseeing and auditing the Field Technician Gantt schedule.
• Maintaining clear visibility into technician assignments, task sequencing, and timelines.
• Proactively identifying, escalating, and resolving scheduling conflicts or constraints.
• Acting as a key liaison between Dispatch and Field Operations.
• Handling escalated scheduling issues and driving cross-functional collaboration.
• Optimizing technician utilization and expediting drops and installations.
• Ensuring continued alignment with service level commitments.

Success in this role requires the ability to work independently and collaboratively in a fast-paced, dynamic environment, communicate effectively with internal teams and external partners, and maintain a professional, solutions-oriented approach while managing changing priorities and real-time scheduling challenges.

Qualifications

• Eligibility for U.S. employment without sponsorship.
• Minimum of 18 years of age.
• High School Diploma or GED required; equivalent combination of education and experience considered.
• Minimum of 3–5 years of experience in dispatch operations, preferably within the telecommunications industry.
• Minimum of 3–5 years of experience using Salesforce or equivalent CRM / dispatch systems.
• Demonstrated understanding of dispatching best practices and field service coordination.
• Proven geographical knowledge of service areas and ability to read maps.
• Understanding of safety regulations and industry best practices related to field service operations.
• Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.
• Ability to communicate effectively in English (speaking, reading, writing, comprehension).
• Proficiency in Spanish is desirable.

Requirements

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications.
• Functional use of common office equipment, computers, and office software.

Essential Duties and Responsibilities

• Scheduling Oversight and Gantt Management:
  • Oversee, maintain, and audit the Field Technician Gantt schedule to ensure accuracy, visibility, and alignment with operational priorities.
  • Ensure proper task sequencing, technician assignments, and timeline integrity across all scheduled work.
  • Identify scheduling risks, conflicts, and constraints and take proactive action to mitigate impacts.
• Escalation and Issue Resolution:
  • Serve as a primary escalation point for complex or high-impact scheduling issues.
  • Analyze root causes of scheduling disruptions and implement corrective actions.
  • Communicate scheduling impacts, resolutions, and updates clearly to Dispatch and Field Operations leadership.
• Dispatch and Field Operations Coordination:
  • Act as a liaison between Dispatch, Field Supervisors, and Operations leadership to ensure schedule readiness and execution.
  • Support Field Supervisors with real-time updates on job readiness and technician availability.
  • Participate in planning sessions to align scheduling priorities with operational initiatives.
• Service Request and Call Management:
  • Receive incoming service requests and assign technicians based on skills, availability, and location.
  • Monitor technician status and adjust schedules as needed to maintain service commitments.
  • Keep internal stakeholders informed of scheduling changes and service impacts.
• Monitoring, Reporting, and Documentation:
  • Monitor active jobs to ensure timely completion and escalate risks to SLA compliance.
  • Maintain accurate scheduling documentation, reports, and status updates.
  • Ensure CRM and dispatch systems reflect current and accurate scheduling information.
• Continuous Improvement:
  • Identify opportunities to improve scheduling efficiency, workflow accuracy, and field utilization.
  • Contribute to process improvements that enhance service delivery and operational performance.
• Work Schedule and Availability:
  • Be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.
  • This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours.
• Additional duties as required.

Benefits

• Join a tight-knit crew—no faceless corporation vibes here.
• Growth potential: promotions and new challenges are part of our DNA.
• Competitive base salary.
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%).
• Free fiber internet service for all employees living in our service area.
• A culture built on integrity, mutual respect, and a shared purpose.

Call to Action

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.