[Hiring] Disability Services Specialist @NBME

Role Description

We are currently seeking a full-time Specialist to join our Disability Services department. The Accommodations Specialist acts as the primary point of contact for examinees requesting test accommodations for the United States Medical Licensing Examination® (USMLE) Program, and for certain other health profession examinations. The Specialist is responsible for guiding examinees through the request process by providing superior customer service in the form of frequent detailed telephone and e-mail communication of policies and procedures, and individualized written correspondence regarding each examinee's specific request.

This role has been designated as primarily remote, meaning it requires little to no onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates in the following states: PA, NJ, DE, MD, and WV.

Please note that onsite interviews and onboarding at our Philadelphia office may be required for this role. If applicable, advance notice will be provided to support planning.

Responsibilities

• Process and maintain large volumes of confidential information and paperwork received from examinees and securely maintain electronic and hard copy files.
• Provide excellent and extensive customer service via telephone and written correspondence, and appropriately and effectively communicate exam program Guidelines and departmental procedures regarding requests for test accommodations.
• Carefully track and monitor status of each file in assigned caseload and facilitate communication between internal departments as needed.
• Coordinate delivery of approved test accommodations with internal and external contacts and efficiently troubleshoot problems if they arise.

Qualifications

• Excellent oral communication skills including active listening, speaking, and utilization of appropriate questions to enhance understanding.
• Outstanding written communication skills.
• Strong attention to detail and accuracy.
• Ability to effectively multi-task and manage competing priorities.
• Ability to efficiently resolve problems or questions.
• Sensitivity to protecting the privacy of our customers.
• Desire to work collaboratively with diverse groups of people.
• Friendly and personable demeanor, high capacity for empathy.
• Knowledge of MS Office applications (e.g., Outlook, MS Word, and Excel), with a firm understanding of data management.
• Knowledge of Salesforce or similar Customer Relationship Management (CRM) platforms.
• Ability to work independently in a remote environment.

Requirements

• 1-3 years of experience in a professional work environment.
• Bachelor's degree or a combination of equivalent education and experience.

Benefits

• Healthcare, Dental, Prescription, and Vision plans.
• 401(k) w/match.
• Tuition Reimbursement Plan.
• Commuter Benefit: Public Transit or Parking options.
• Remote Friendly Workplace.

Company Description

NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce.

Founded in 1915, NBME develops and manages the United States Medical Licensing Examination® with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations.

We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities.

NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care.

NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.