[Hiring] Director of Customer Success Enablement @Zscaler

Role Description

We are looking for a Director of CS Enablement to join our Customer Success department. This is a remote role based in France (or elsewhere in EMEA where Zscaler has a legal entity).

You will lead our enablement team serving Technical Success, Professional Services, and Support organizations. You are responsible for equipping global teams with the skills, knowledge, and tools to excel in their roles and drive customer outcomes by leading a high-performing team of Enablement Program Managers and Instructional Designers.

What you’ll do (Role Expectations)

• Establish and execute a global enablement strategy aligned with organizational goals
• Oversee the development of scalable learning initiatives, including New Hire Onboarding, Product Training, Bootcamps, and Technical Enablement
• Manage, mentor, and grow a high-performing team of Enablement Program Managers and Instructional Designers
• Utilize data-driven insights and feedback to refine programs, address skill gaps, and improve program effectiveness
• Partner with CS Leadership, Product, and other cross-functional teams to ensure alignment with key business objectives

Qualifications

• 5+ years of experience in managing teams and delivering enablement and training programs
• Proven track record of strategic leadership in a global, high-growth environment with an outcome-driven focus
• Deep expertise in networking, security, and/or cloud industries
• Exceptional project management skills with the ability to deliver complex efforts under tight deadlines
• Strong presentation and storytelling skills tailored to both technical and executive audiences

Requirements

• Proven ability to partner with senior executives and cross-functional stakeholders to influence business outcomes
• Hands-on experience with instructional design principles and Learning Management Systems (LMS)
• Expertise in building onboarding frameworks and implementing continuous learning programs across global teams

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!