[Hiring] Director of Customer Success @Trimble Inc.

Role Description

Lead the Future of Construction Excellence as our next EMEA Director of Customer Success (AECO)! Are you a visionary leader ready to architect the post-sales journey for the world’s most innovative construction technology platform? Trimble is looking for a high-impact Director to lead our EMEA Customer Success organization, ensuring our partners achieve deep operational integration and maximum value from our digital solutions!

In this strategic role, you will lead a high-performing department dedicated to ensuring our construction customers thrive while driving the roadmap for our global Customer Success strategy.

What Makes This Role Great:

• You will be the architect of the customer journey across the EMEA region.
• Directly influence the operational success of global construction leaders.
• Shape the future of how the industry adopts digital innovation.

Key Exciting Responsibilities:

• Support the design and execution of the long-term vision for the CS department while mentoring a team of managers to foster a culture of high accountability and technical expertise.
• Serve as the executive sponsor for high-value strategic accounts, collaborating directly with client C-Suites to resolve complex roadblocks and solidify long-term partnerships.
• Act as the strategic Voice of the Field to Product and Engineering leadership, synthesizing market trends and usage data to influence the future product roadmap.
• Partner with Sales leadership to transform the Customer Success team into a sophisticated engine for expansion through value-based Executive Business Reviews.
• Oversee the optimization of the regional tech stack and health-scoring logic to proactively manage retention and drive sustained year-over-year growth.

Qualifications

• 5-8+ years of experience in Customer Success or Account Management, with at least 3+ years in a senior leadership role managing managers within a SaaS environment.
• Deep financial and operational mastery of core SaaS metrics, including NRR, GRR, and Expansion Revenue, with the ability to tell a story through data.
• Exceptional executive presence and communication skills, with the ability to command a room of C-suite stakeholders or project managers.
• Bachelor’s Degree in Business, Engineering, or a related field.

Requirements

• Direct experience in the Construction or Engineering industry.
• MBA or advanced certification such as a PMP.
• Professional proficiency in additional European languages.
• Experience implementing or migrating CS Platforms like Gainsight, ChurnZero, or Totango.

Benefits

• Location: Leeds, London, Milton Keynes, Newcastle or United Kingdom - Remote & Raunheim & Bonn - Germany.
• Travel Requirement: 25%.

Company Description

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability.

• From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
• The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Owners.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate).

We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].