Director of Customer Service @Nothing
Customer Service
Salary usd 170,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 3d ago

[Hiring] Director of Customer Service @Nothing

3d ago - Nothing is hiring a remote Director of Customer Service. πŸ’Έ Salary: usd 170,000 - 190,000 πŸ“Location: USA

Role Description

Define and own Nothing's global customer service strategy, integrating AI self-service, agent-assist tools, and predictive diagnostics across every market.

  • Build and run the global service partner ecosystem: repair networks, technology vendors, and AI platform partners aligned to aggressive satisfaction and cost targets.
  • Lead end-to-end journey optimisation, identifying friction points in both digital and physical service and shipping measurable fixes fast.
  • Set global service standards and governance frameworks for phones, audio, and connected devices while keeping local markets agile and compliant.
  • Partner with Product, Quality, and Growth to feed real service intelligence into hardware and software decisions.
  • Turn large-scale operational and customer data into clear strategic recommendations for the leadership team.
  • Build global capability: training programmes, knowledge systems, and AI-enabled tools that upskill both internal teams and external partners.

Qualifications

  • 10+ years leading customer service, after-sales, or service transformation in consumer tech or telecoms, including direct experience scaling operations across multiple geographies.
  • Proven track record designing and running AI-enabled support: conversational AI, virtual assistants, agent-assist platforms, predictive analytics, or workflow automation.
  • Deep product knowledge across smartphones, audio, wearables, and connected devices, with the technical curiosity to go under the hood when needed.
  • Ownership mindset: you set your own targets, track the metrics that matter, and don't need a framework to tell you when something's broken.
  • Analytical by default: you derive clear decisions from large, messy datasets and aren't satisfied with directional insight when precision is possible.
  • Demonstrated experience managing global outsourced partners and cross-functional stakeholder environments across cultures and time zones.
  • Exceptional communication skills, up and down the org: equally comfortable briefing the CEO and coaching a regional ops team.

Requirements

  • Location: San Francisco (or remote within the US for candidates who meet the qualifying standard).
  • Working Pattern: Full-time, in-office five days a week where based in SF. We can work around personal needs where it makes sense, but being together is how we do our best work.
  • Salary Range: $170,000–$190,000.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Director of Customer Service @Nothing
Customer Service
Salary usd 170,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 3d ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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