[Hiring] Director, Global Repair Center Operations @Johnson & Johnson Innovative Medicine

Role Description

We are seeking an accomplished global operations leader to build and lead a connected global repair center network for a sophisticated robotic-assisted surgical platform. This high-impact role will define the global strategy, operating model, capabilities, and performance system required to:

• Reduce repair cycle time
• Maximize the availability of field-replaceable units (FRUs) and service parts
• Support a growing global installed base

The Director will have end-to-end responsibility for global repair center strategy and operational performance, partnering across various teams.

What You Will Do

• Build and execute the global repair center strategy:
  • Define and implement the global repair center strategy, including network design, regional capabilities, governance, decision rights, and a multiyear roadmap.
  • Create and scale a common operating model across the United States, APAC, and EMEA.
  • Develop capacity, capability, workforce, and capital plans aligned with commercialization and growth.
  • Lead regional repair center leaders and build high-performing teams.
  • Establish clear roles and ownership across operations.
• Reduce repair time and maximize FRU availability:
  • Own end-to-end repair flow from receipt to return to inventory.
  • Establish standardized repair processes and technical work instructions.
  • Identify and remove constraints that extend repair cycle time.
  • Partner with Supply Chain to optimize repairable-parts pools and inventory positioning.
  • Create end-to-end visibility to material flow and repair status.
• Establish KPIs, results, and accountability:
  • Design and implement a global performance-management system.
  • Define and manage KPIs including safety, quality, and repair turnaround time.
  • Translate operational data into actionable insights.
  • Hold leaders accountable for commitments and performance improvement.
  • Build annual operating plans and budgets for the global repair center network.
• Drive operational excellence and scalable execution:
  • Apply Lean and continuous-improvement methods to eliminate waste.
  • Establish standard work and visual management.
  • Develop business-continuity and risk-management mechanisms.
  • Create a closed learning loop for improvements.
  • Ensure activities operate within applicable quality-system requirements.
• Influence across the organization and globe:
  • Build alignment across global and regional stakeholders.
  • Partner with Quality on compliance and audit readiness.
  • Communicate priorities and performance clearly to senior leaders.
  • Develop leaders across cultures and regions.

Qualifications

• Bachelor's degree in engineering, operations, supply chain, business, or a related technical discipline.
• 10 or more years of progressive leadership experience in a related complex operations environment.
• Experience developing strategy and leading multi-site operations in a regulated environment.
• Demonstrated success building or significantly scaling an operational capability.
• Experience improving repair turnaround time and parts availability.
• Experience defining KPIs and driving accountability for measurable business results.
• Strong executive communication and problem-solving capabilities.

Requirements

• Advanced degree in engineering, operations, supply chain, or business (preferred).
• Experience in surgical robotics or complex regulated technology environments (preferred).
• Global leadership experience across multiple regions (preferred).
• Knowledge of Lean, Six Sigma, reliability engineering, or repair analytics (preferred).
• 50% travel required; domestic and international.

Benefits

• Competitive salary range: $154,000.00 - $265,650.00
• For Bay Area: $177,000.00 - $305,900.00
• Comprehensive employee benefits package.

Company Description

Johnson & Johnson is committed to providing an inclusive work environment where each person is considered as an individual. We respect the diversity and dignity of our employees and recognize their merit.