[Hiring] Director, Customer Success & Service @Vista Equity Partners Management

Role Description

Vista is looking for an Associate Director / Director to join the Go-To-Market Group, specializing in Support & Services. This role sits within Vista’s Value Creation Team (VCT) and works directly with portfolio company executives to:

• Diagnose opportunities and deploy improvements spanning AI adoption, process automation, and organizational design.
• Partner with Vista’s investment professionals on new investment evaluations.
• Build scalable playbooks and cross-portfolio programs that bring Vista’s best practices to companies at scale.

This role is remote-based within the United States and is for an immediate start.

Qualifications

• Genuine curiosity about how AI is reshaping support and/or services delivery, with a strong passion for building the next generation of support and services organizations.
• 10+ years of experience working for technology companies, with progressive responsibilities, including leading a team.
• 3+ years of operations experience at a high-growth enterprise SaaS company with at least $300 million in annual revenue; experience within Services, Onboarding, or Customer Support preferred.
• 2+ years of experience at a leading consulting firm, investment bank, venture capital firm, or private equity firm; enterprise SaaS focus preferred.
• Experience leading transformational projects spanning AI adoption, organizational design, and workflow automation or optimization, with significant and quantifiable business impact.
• Demonstrated experience building with AI tools, such as LLM APIs, agents, or AI-native workflows.
• Experience working closely with C-level executives, establishing immediate credibility and rapport.
• Strong ability to analyze data at scale.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously with focus and attention to detail.
• Ability to manage ambiguity and achieve superior results in a fast-paced and demanding environment.
• Ability to influence multiple stakeholders across varying levels of seniority.

Requirements

• The annualized base pay range for this role is expected to be between $200,000 - $280,000.
• Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set.
• The base pay is just one component of the total compensation package for employees.
• Other components may include an annual cash bonus and a comprehensive benefits package.

Company Description

Vista is a global technology investor that specializes in enterprise software. Vista’s private market strategies seek to deliver differentiated returns through a proprietary and systematic approach to value creation developed and refined over the course of 25 years and 650+ transactions. Today, Vista manages a diversified portfolio of software companies that provide mission-critical solutions to millions of customers around the world. As of June 30, 2025, Vista had more than $100 billion in assets under management.

Further information is available at vistaequitypartners.com . Follow Vista on LinkedIn, @Vista Equity Partners, and on X, @Vista_Equity.