[Hiring] Director, Customer Success -Gas (Americas) @Picarro, Inc

Role Description

The Director of Customer Success leads the team responsible for delivering successful customer outcomes across gas distribution utilities throughout the Americas. This role involves:

• Running a high-performing Customer Success organization.
• Building and leading a team of Client Program Managers.
• Defining strategy, operating model, and performance standards for Customer Success.
• Serving as an executive partner to the largest utility customers.
• Partnering closely with Product and Engineering to shape the product roadmap.
• Delivering measurable business impact.

Qualifications

• 5+ years of hands-on experience within gas utility operations, pipeline integrity/safety, damage prevention, leak survey, or methane emissions management.
• Demonstrated working knowledge of PHMSA and state PUC regulatory frameworks.
• Bachelor's degree in chemical, civil, mechanical, or another relevant engineering discipline, or equivalent practical experience.
• 8+ years of experience in roles with external stakeholder, customer, or regulatory-facing responsibility.
• Strong analytical and problem-solving skills.
• Excellent communication and executive stakeholder management skills.
• Willingness to travel throughout the Americas as needed (10-20%).

Requirements

• Hands-on experience specifically with Advanced Mobile Leak Detection (AMLD) or comparable environmental monitoring technologies.
• Experience with SaaS or technology-enabled managed services in regulated industries.
• Advanced degree in engineering, environmental science, business, or a related field.
• Experience representing an organization with customers, industry associations, or conferences.

Benefits

• Medical, Dental, and Vision insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) plans
• Life, Short-Term Disability, and Long-Term Disability Insurance
• Paid Time Off and Paid Holidays
• Employee Referral Program
• 401K
• Social events (summer picnic, holiday party, team lunches, etc.)
• On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.)