[Hiring] Digital Support Representative @Capital Credit Union

Role Description

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting our E-members who would rather utilize an electronic channel(s) instead of the conventional branch transaction. This position is the troubleshooting and response side of Digital Support, being available for quick communication with members and employees.

• Online banking troubleshooting assistance and setup
• Member assistance via phone, chat, or secure message within Digital Banking
• Occasionally starting a deposit application
• Various miscellaneous functions
• Actively promotes member advocacy philosophy
• Emphasizes enthusiastic quality service while concentrating on building member relationships

Qualifications

• Ability to read, write, and comprehend detailed and technical instructions, short correspondence, and memos
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Ability to operate an online computer terminal and a good working knowledge of Microsoft Office software (Word and Excel)
• Comprehensive knowledge of the products, services, and procedures needed to process transactions
• Ability to concentrate on and pay close attention to detail for over 75% of work time
• Analytical ability necessary to research and resolve member problems
• Interpersonal skills necessary to deal effectively with a diverse group of members
• Ability to exercise a high degree of independent judgment when addressing member concerns
• Ability to stay in one place or work in a confined area for extended periods of time

Requirements

• Available to work a shift from 9:00 AM to 6:00 PM, with a Saturday rotational schedule of 7:30 AM to 1:00 PM
• Frequent use of telephone, computer, webcam, and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Potential to work from home, contingent upon supervisor approval

Company Description

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.