[Hiring] Digital Sales and Service Representative @1-800 Contacts

Role Description

The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!

• Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more.
• This is a sales job; you will consult customers on the best value for their contact lens purchases on each call.
• Reply to incoming emails or MMS from customers as business needs require.
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats.
• Request prescriptions via phone from eye care providers as needed.
• Provide world-class customer service in a fast-paced, dynamic environment.
• Identify and resolve problems in a way that creates a positive customer experience.
• Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics.
• Abide by 1-800 Contacts policies and procedures as identified and amended from time to time.
• Live the company values: Big Hearted, Unconventional, Tenacious, Better Together.
• Perform other duties as assigned by leadership.

Qualifications

• High school diploma (or GED equivalent).
• 2-3 years minimum customer service experience.
• Chat sales and Contact Center experience a plus!
• Great typing skills (at least 40 words per minute) and technical proficiency.
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better.
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality.
• Ability to multitask and prioritize at the same time.
• Positive, driven and solution-oriented mindset.
• Ability to show up to work on time and work your scheduled shift.

Requirements

• Start Date: October 19, 2026.
• Train and work remotely from approved states (Utah, North Carolina, and Texas).
• Training: Three weeks (10AM – 5 PM MT, M-F).
• 100% attendance is mandatory.
• Full-time (40 hours per week).
• Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MT).
• Starting base pay: $15.00 per hour + bonus potential of up to $6/hr.
• Required weekend shift (Saturday's preferred).

Benefits

• Monthly performance bonuses for those who qualify (up to $6 per hour).
• Ownership of your development with support from leaders dedicated to fostering growth.
• Bi-annual performance reviews.
• A safe, respectful, and inclusive work environment.
• Amazing medical, dental, and vision coverage.
• 401(k) match.
• Free eye exams for your immediate family and dependents.
• Deep discounts on contact lenses, glasses lenses, and glasses frames.
• Tuition reimbursement for eligible courses.
• Approved remote working locations (permanent residence): North Carolina, Texas, and Utah.