[Hiring] Digital Pathology Helpdesk Engineer @Danaher Corporation

Role Description

The Digital Pathology Helpdesk Engineer (f/m/d) for Leica Biosystems is responsible for responding to inbound routine Digital Pathology related queries raised from customer care & technical assistance in the regions. This position is part of the EMEA Digital Pathology organization and will be a fully remote role based within the Italian region.

In this role, you will have the opportunity to:

• Diagnose fault(s) remotely, provide troubleshooting support to customers via phone/email remote login & troubleshooting, and fix accordingly.
• Record activities by logging data into Customer Service & relationship management systems. Software issues to be logged in the appropriate systems.
• Work effectively and efficiently with multi-country/multi-language customers and Leica departments to resolve issues.
• Accept incoming contacts (phone/email), prioritize according to incident type, contract type, and instrument type.
• Work independently to resolve complex issues, but appropriately determine when escalation to Manager is required.
• Identify, propose, and implement countermeasures to re-occurring or difficult issues.

Qualifications

• Experience in remote troubleshooting of software.
• Database management skills, Windows Server 2008 - 2025 & virtual machines.
• Work with Mirth Connect and HL7.
• Networking skills - remote storage management, domain, and non-domain related, group policies, Firewall knowledge.
• Language Skills – Fluent in Italian and English.

Requirements

• Previous experience in Leica Biosystems (LBS) digital pathology platform and/or 3rd party digital pathology platforms.
• Providing technical support for systems with hardware components and DICOM.
• Experience using remote access tools like Bomgar & TeamViewer.

Benefits

• Base salary classified under the applicable CCNL as level 3, expected gross annual salary range for this role is 41,300 to 48,600 EUR.
• Bonus / Incentive Pay of 5% of annual base salary, subject to objective eligibility criteria and performance conditions.
• Comprehensive package of benefits, details regarding these benefits will be provided separately.