[Hiring] Digital Customer Success Campaign Manager @1Password

Role Description

We’re looking for a Digital Customer Success Campaign Manager to design, launch, and improve digital customer journeys at scale. You’ll turn customer and product signals into timely, useful programs that help customers move from trial through activation, adoption, and ongoing value. This is a hands-on, program-focused role for someone who enjoys combining thoughtful communication, data, experimentation, and emerging technology.

Reporting into the Senior Manager, Digital Customer Success, this role is based remotely in North America, with hiring locations in the United States or Canada.

Qualifications

• Experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth within a Software as a Service (SaaS) environment.
• Owned or significantly contributed to lifecycle or digital customer programs with measurable impact.
• Ability to write clear, engaging customer-facing communications and adapt messaging for different audiences and customer needs.
• Ability to interpret customer and product usage data, identify patterns, and turn insights into practical campaign and journey improvements.
• Work effectively across Customer Success, Product, Marketing, Data, Operations, and Content teams while navigating changing priorities and building new programs from the ground up.

Requirements

• Experience using artificial intelligence (AI) tools to accelerate campaign development, analysis, experimentation, or content creation.
• Experience with 1Password, cybersecurity, or a similar technology product.

Benefits

• USA-based roles: Annual base salary between $96,000 USD and $134,000 USD.
• Canada-based roles: Annual base salary between $88,000 CAD and $123,000 CAD.
• Immediate participation in 1Password's benefits program (health, dental, 401k/RRSP, and many others).
• Generous paid time off.
• Equity grant and, where applicable, participation in incentive programs.

Company Description

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We take a human-centric approach in everything from product strategy to user experience.

• Over 180,000 businesses trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
• We prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values.