[Hiring] Digital Advertising Support Specialist @Granicus LAC

Role Description

Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 280 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve.

Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to:

• Gather creative assets
• Answer questions
• Write copy
• Edit/crop images
• Create proofs
• Traffic ads to the website

At the launch of a campaign, the Digital Advertising Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. After campaigns have been implemented, the Digital Advertising Support Specialist assists advertisers throughout their contract life cycle to:

• Provide performance data
• Make updates to their program

The Digital Advertising Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to:

• Navigate customer accounts
• Research and review account history
• Enter data
• Communicate effectively to fulfill customer requests

Qualifications

• Related experience in marketing, advertising, or social media
• Skilled in writing marketing copy for paid content with strict character limits
• Excellent English communication skills (written, comprehension, and verbal)
• Intermediate Adobe Photoshop skills
• Desktop computer proficiency
• Intermediate skills with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.)
• Able to successfully navigate websites
• Experience with Salesforce is a plus
• Experience in the Travel and Tourism industry is a plus
• Effective project management skills
• Detail-oriented with exceptional problem-solving skills
• Adaptable and enjoys working in a fast-paced, high-volume dynamic environment
• Demonstrates interpersonal skills with a diverse customer base
• Good comprehension skills — ability to clearly understand and state customers' requests
• Excellent documentation and typing skills
• Good composition skills — ability to compose a grammatically correct, concise, and accurate written response

Requirements

• Ability to meet deadlines without compromising accuracy
• Patient and helpful when interacting with customers
• Able to avoid jargon and explain industry-specific concepts
• Take ownership of customer issues and see them through to resolution
• Use situational judgment to determine actions
• Able to prioritize customer needs

Benefits

• Remote-first company with a globally distributed workforce
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions for interaction with the CEO
• Microsoft Teams communities focused on wellness, art, family, and more
• Special guests discussing issues impacting the employee population