[Hiring] Desktop Support Analyst @ARES Corporation

Role Description

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.

• Complete software installs, upgrades, and adhoc project activity.
• Setup and support desktop/laptop/tablets/printers.
• Monitor Helpdesk system for inbound issues.
• Handle immediate need activities such as video conferencing setups, loan pool, software licenses and VIP support.
• Provide Remote support to off site users.
• Ensure all issues are logged and documented in the Helpdesk system.
• Quickly and professionally assess issues, and take steps to resolve.
• Escalate and refer unresolved issues to other team members when appropriate.
• Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.

Qualifications

• Excellent oral and written skills.
• Working knowledge of Microsoft office products.
• Interest in working within an IT organization.
• Able to coordinate multiple tasks successfully.
• Experience with Windows and Mac support.

Requirements

• Experience in a customer support, help desk, or application support position.
• Experience developing and following I.T. procedures and/or work instructions.

Education and Relevant Work Experience

• A BS/BA degree in an information technology field or equivalent experience in a related field.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays