[Hiring] Dermatology Scheduling Coordinator @Memorial Regional Health

Role Description

• Is up to date in month to month billing.
• Timely maintenance and oversight of fax log.
• Begins referral process at first notice of any new orders and has a good understanding of referral process.
• Is logged into phones and makes sure patients are scheduled accurately and efficiently.
• Greets patients on the phone and in person in a friendly and courteous manner.
• Communicates effectively with Patient Registration Manager, Dermatology Front Desk, Dermatology Providers, and Dermatology Clinic Manager.
• Maintains the billing process up to date and ensures it is done correctly and effectively.
• Reviews and corrects provider schedules on a daily basis to ensure maximum productivity and minimize overlap and patient/provider dissatisfaction.
• Reviews and processes patient information to ensure it is correct and up to date in all applicable EMRs.
• Assists patient access manager in all needed aspects of patient access.
• Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
• Assists in organizing and maintaining dermatology schedule, resolving problems where appropriate and escalating where necessary.
• Assists manager to ensure all patient access workflows, policies and procedures are being followed.
• Acts as a liaison between patient, families, physicians and care team.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team.
• Functions in a high volume, multiple-task environment while producing quality work.
• Prioritizes workload and completes assignments within allotted time.
• Able to work independently and problem solve.
• Must meet established productivity and quality guidelines.
• Attends all applicable workshops and is responsible to monitor directed indicators.
• Educates patients for financial assistance and collects copays as needed.
• Meets with patient access manager as needed.
• Maintains professionalism, communication, customer service and leadership.
• Ensures that patient information is accurate and up to date in all applicable EMRs.
• Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
• Resolves issues independently, and when appropriate escalates to supervisor.
• Acts as a liaison between patient, families, physicians and care team.
• Able to educate patients on financial assistance options and collect copays as needed.
• Helps back up Dermatology Registration Coordinator.
• Ensures patients are checked in accurately and in a timely fashion.
• Performs other duties as assigned.

Qualifications

• Must be at least 18 years of age (21 for driving positions).
• Must be able to legally work in the United States.
• Must be able to pass a background check.
• Must be able to pass a drug screen and breath alcohol test (if applicable).
• Must complete employee health meeting.
• Associate’s degree or other related discipline is preferred.
• One (1) year experience directly related to hospital medical staff or managed care credentialing is preferred.

Requirements

• Demonstrates 100% commitment to performance in accordance with the CHOICE values of MRH.
• Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff, and vendors.
• Adheres to MRH attire/dress code per policies and procedures.
• Utilizes initiative; strives to maintain a steady level of productivity; self-motivated; and manages activity and time.
• Completes annual education, training, in-service, and licensure/certification requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time as scheduled; completes work within designated timeframes.
• Actively participates in departmental and organizational performance improvement and continuous quality improvement activities.
• Strives to uphold regulatory requirements to ensure continual compliance with departmental, hospital, state, and federal regulations and policies.
• Follows policies and procedures for infection control, safety, and risk management to ensure a safe environment for patients, the public, and staff.

Benefits

• Medical
• Dental
• Life
• Retirement
• Paid Time Off