[Hiring] Deployments Associate @Civic Roundtable

Role Description

As a Deployments Associate at Civic Roundtable, you will be the linchpin in fostering robust customer relationships and ensuring maximum usage of the Roundtable Platform. You'll work directly with public servants — emergency managers, election administrators, homelessness response teams, and other government leaders — helping them get measurable value from Roundtable as they serve their communities. Your role will involve:

• Onboarding customers and conducting in-depth training sessions on our product.
• Rolling out new features and providing timely support to ensure optimal use of our solutions.
• Helping customers configure our product to meet their unique needs.
• Being the go-to resource for answering questions and resolving issues.

The best candidate for this role is a proactive self-starter who thrives in ambiguity and serves as a relentless advocate for our customers. The ideal candidate balances empathy with an action-oriented mindset to help drive measurable success and satisfaction with our product.

Qualifications

• 1-3 years of experience in customer success, deployments, business analysis, or a related field, preferably within the technology sector.
• Strong communication skills: Excellent verbal and written communication skills, with the ability to convey complex concepts clearly and effectively.
• Technical aptitude: Ability to quickly learn new software applications.
• Problem-solving skills: A keen ability to troubleshoot issues and think critically to find solutions.
• Ability to roll up your sleeves and jump in – we have lots to accomplish!
• Bonus: Prior experience working with or in government, civic tech, or mission-driven organizations.

Requirements

• Empathetic and Customer-centric: Passionate about helping others and dedicated to ensuring customers achieve their goals.
• Proactive and Self-Driven: Eager to take initiative, identify opportunities for improvement, and drive projects forward independently.
• Adaptable: Comfortable working in a fast-paced, start-up environment and able to manage multiple priorities effectively.
• Process-oriented and Tech-forward: Excited to design new workflows and experiment with AI tools to make our deployments more efficient, scalable, and impactful.
• Mission-aligned: Energized by the idea of making government work better, and curious about how public-sector agencies operate.
• Open to travel (please expect 20% of time on the road).
• Fully comfortable working in a remote environment while maintaining East Coast working hours to ensure seamless collaboration with our team and partners.

Benefits

• ⭐ You’ll be an early hire — shaping and implementing key growth functions.
• ⭐ You’ll work on real, mission-driven challenges that make government more effective.
• ⭐ You’ll help shape the culture and direction of a fast-growing, venture-backed startup.
• ⭐ Competitive salary + meaningful equity as one of our first 30 employees.