[Hiring] Dental VA- Insurance Verification & Patient Support @Winning Assistants

Role Description

Our client is looking for a highly detail-oriented Dental Virtual Assistant to support a busy and growing dental practice with insurance verification, patient scheduling, and treatment follow-ups. This role is ideal for someone with dental office experience, strong communication skills, and the ability to manage high-volume administrative tasks accurately and efficiently. The ideal candidate is proactive, organized, and able to provide excellent patient support while helping improve office efficiency and treatment acceptance rates.

• Insurance Verification & Benefits Verification (Top Priority)
  • Verify patient insurance benefits accurately and efficiently
  • Complete insurance verification within 48 hours or less
  • Calculate patient benefits and coverage details correctly
  • Upload and maintain insurance information in the EMR system
  • Ensure accuracy and attention to detail in all insurance-related tasks
• Phone Management & Appointment Scheduling
  • Answer incoming patient phone calls professionally
  • Schedule and confirm appointments
  • Assist patients with scheduling changes and rescheduling requests
  • Provide excellent customer service during all patient interactions
• Patient Follow-Up & Treatment Plan Support
  • Conduct follow-up calls regarding treatment plan acceptance
  • Help educate patients about procedures and next steps
  • Follow up with patients needing to reschedule appointments
  • Support overall patient retention and treatment conversion efforts
• Additional Responsibilities
  • Assist with administrative support tasks
  • Maintain organized patient records and notes
  • Support front office workflows
  • Provide end-of-day (EOD) reports
  • Participate in weekly and monthly check-ins with management

Qualifications

• Dental office experience is REQUIRED
• Previous virtual assistant or dental administrative experience preferred
• Experience with insurance verification and dental workflows required
• Familiarity with Dentrix preferred

Requirements

• Insurance & Administrative Skills
  • Strong understanding of insurance verification and benefits breakdowns
  • Excellent math and analytical skills for insurance calculations
  • High attention to detail and accuracy
• Patient Communication Skills
  • Professional and friendly phone demeanor
  • Comfortable making follow-up calls to patients
  • Ability to explain treatment plans and procedures clearly
• Efficiency & Productivity
  • Ability to complete tasks quickly and efficiently
  • Strong organizational skills
  • Comfortable handling high-volume workloads
• Technical Skills
  • Experience with Dentrix or similar dental EMR systems
  • Comfortable learning new systems and workflows
  • Ability to multitask across multiple platforms

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.