[Hiring] Debt Collection Specialist @AllianceOne

Role Description

We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.

We are currently hiring experienced remote debt collection professionals to connect with consumers and resolve delinquent purchased debt accounts. In this role, you will:

• Conduct high-volume outbound calls
• Perform skip tracing to locate consumers
• Negotiate settlements and payment arrangements
• Manage your collection pipeline with timely follow-ups

Success requires maintaining full compliance with the FDCPA, FCRA, and applicable state regulations while delivering professional, solution-focused customer interactions that maximize account recovery.

Qualifications

• Minimum 2 to 3 years of third-party collections experience
• At least 1 year specifically working purchased paper, dormant judgments, or salvage debt
• Proven track record of hitting target metrics in a work-from-home environment
• Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms
• Must be able to accurately explain the "Mini-Miranda"
• Understanding of how to handle disputes
• Knowledge of state-level SOL regarding legal action
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Self-motivated
• Problem solving and critical thinking
• Proficient in time management
• Negotiation skills
• Goal oriented
• Computer knowledge/skills
• Good typing/keyboarding skills
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• Knowledge of personal loans and/or financial services is a strong plus
• A criminal background check is required

Requirements

• Remote Discipline
• Technical Literacy
• Regulatory Knowledge

Benefits

• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Paid Time Off package
• Optional Daily Pay
• EAP
• 401k after 90 days
• Health benefits eligibility on the first of the month following your hire date