[Hiring] Debit Card Dispute Specialist @First American Bank

Role Description

This hourly (non-exempt) position investigates and resolves debit card and Zelle disputes by researching and monitoring cases to ensure Regulation E compliance, reviewing chargeback statuses, and handling unposted cardholder items. Additionally, this position monitors a variety of reports and performs general research tasks related to debit card operations.

• Investigate and resolve debit card disputes by researching and monitoring cases, while ensuring Regulation E compliance is met.
• Review reports for chargeback statuses.
• Research cardholder unposted items and prepare checks as needed.
• Process Zelle dispute claims, ensuring claims are processed according to all policies, procedures, and regulatory requirements.
• Prepare the Merchant Credit Bureau (MCB) billing reports.
• Prepare reports and invoices and send to the Accounting department.
• Prepare end of month status reports.
• Monitor the Account Data Compromise alerts and warm cards that were reissued due to the alerts.
• Perform general research tasks related to debit card operations as needed.
• Conduct and complete additional assignments/projects as designated by management.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in banking or bank-related field required.
• Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms.
• Maintain professional standards relating to spelling and grammar.
• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
• Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
• Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.
• Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
• Punctuality is required to maintain First American Bank’s customer service standards.