[Hiring] Dealer Resolution Specialist @Oregon Community Credit Union

Role Description

OCCU is hiring a Dealer Resolution Specialist for our Indirect Lending team! This is a remote position for candidates residing in Oregon, Washington, or Idaho, with a pay range of $29.00–$35.50 per hour. Spanish-speaking candidates who pass a standardized test receive an additional $2 per hour. This role requires availability to work at least one weekend day each week.

The Dealer Resolution Specialist (DRS) supports Indirect Lending Sales initiatives by delivering exceptional service to dealer partners and members. Responsibilities include:

• Answering dealer questions
• Resolving disputes
• Coordinating loan details and decisioning
• Collaborating with Indirect Loan Processors, Indirect Lending leadership, dealers, and members
• Triaging exceptions and appeals for return or escalation
• Maintaining written records for analysis
• Monitoring declined applications (tiers 1–3) for reconsideration
• Following up on unfunded loans
• Communicating professionally with vendors, community members, and employees in both written and verbal formats

Qualifications

• At least 2 years of consumer lending, loan processing, or related experience
• Ability to work independently and collaboratively while exercising good judgment
• Proficiency in Microsoft Office, Adobe, credit union systems, and data entry
• Strong member service skills with professional communication under pressure

Requirements

• In-depth knowledge of the indirect lending process
• Effective issue resolution and sound decision-making skills
• Professional communication skills

Benefits

• Comprehensive compensation and benefits package
• Low-cost medical, dental, and vision insurance
• 401(k)-retirement plan with employer match
• Paid time off in addition to 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability