[Hiring] Dating Coach @Weekday AI

Role Description

We are seeking compassionate and empathetic individuals to become part of our Success Team.

• Conduct consultations and provide customer support
• Offer troubleshooting assistance for navigating our platform and CF app
• Address customer concerns and manage escalations when necessary
• Handle sales calls
• Schedule appointments for the company’s other services

Qualifications

• 1 to 2 years of experience in customer support, demonstrating a positive phone demeanor
• Fluency in spoken and written English
• Ability to explain internal processes clearly and professionally
• Display empathy and professionalism in client interactions, including during delays or issues
• Confident use of internal tools such as the Admin Panel, Zoho Voice, and Google Sheets
• Anticipate challenges and take initiative to resolve them effectively and promptly
• Manage duties independently while contributing to process improvements
• Take ownership of responsibilities and proactively enhance processes whenever possible
• Demonstrate empathy, dedication to service, and integrity in interactions with clients and colleagues

Requirements

• At least one year of experience delivering effective customer and technical support via phone or chat
• Able to clearly convey complex information to a diverse range of clients
• Proficient with computers
• Carefully review and collect sensitive documents with strong attention to detail
• Remain composed under pressure and provide support to clients during delays
• Skilled at multitasking while engaging with members and accurately updating records
• Assist members in navigating our platform and the CF app
• Capable of devising creative solutions to handle client consultations and support inquiries
• Adhere to company procedures diligently while maintaining a positive attitude

Benefits

• Salary range: Rs 414000 - Rs 518000 (ie INR 4.14 - 5.18 LPA)
• Location: Remote (India)
• Job Type: Full-time