[Hiring] Data Collection Administrator I @STAFFVIRTUAL

Role Description

The Copier Data Collection Administrator I is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will support the data collection application in addition to providing phone support and remote troubleshooting for clients to achieve issue resolution.

• Administer copier data collection application by providing daily monitoring of application to ensure information accuracy, reporting consistency and functionality.
• Resolve all copier data collection application issues including reinstalling or configuring as required.
• Answer client calls, emails and all correspondence in an appropriate and timely manner and determine problem severity to establish priorities.
• Accurately and promptly log client problem information and create a service call using company provided technology.
• Troubleshoot systems and applications to identify proper resources to assign for resolution.
• Assign service requests to available Copier Service Technicians and/or route calls to the appropriate personnel.
• Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues.
• Verify and maintain client contact and database information.
• Develop and support best practices and operational procedures to create efficiencies.
• Maintain client documentation.
• Assume ownership of Client Service Request from initial contact to completion.
• Maintain call center expectations.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Attend required company and department meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Qualifications

• Proficiency with business collaboration tools including MS Office applications, Outlook, and company specific programs.
• Solid customer service abilities including telephone skills.
• Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Ability to prioritize responsibilities and to operate with changing priorities.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Excellent follow through to see tasks through completion.
• Function collaboratively as part of a fast-paced, client oriented team.
• Self-starter with the ability to perform independently with little or no supervision.

Requirements

• Schedule: CST
• Setup: Remote (US-based candidates)
• Project based: ~10 to 12 month project based

Benefits

• If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you.
• Apply now and join our dynamic team at STAFFVIRTUAL!