[Hiring] Data Capture Quality specialist @Zone & Co

Role Description

As a Data Capture Quality Specialist, you will serve as a frontline expert focused on enhancing the customer experience through effective use of Zone’s solutions. You will work directly with customers to optimize how their data interacts with our products, whether by adjusting system configurations or guiding them toward best-practice usage tailored to their specific data environment.

This role is critical in delivering exceptional operational service during every customer interaction. You will ensure all support is provided professionally, proactively, and within agreed service levels, minimizing business impact for the client.

• Handle incoming technical support incidents, service requests, and system changes
• Manage your personal and team ticket queue, ensuring timely resolution
• Maintain ongoing, clear communication with customers throughout the lifecycle of each ticket
• Provide regular status updates to clients, whether the incident is assigned to you or a colleague
• Recognize when escalation is required and collaborate with Backline Support or other teams for swift resolution
• Work effectively within NetSuite and Zendesk, keeping tickets fully updated in real time
• Adjust product configurations and guide customers toward optimal product usage based on their data

Qualifications

• 2+ years of experience in a technical support, helpdesk, ERP support, or customer-facing support role
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent work experience)
• Experience with NetSuite or another ERP system (preferred)
• Proficiency in English and at least one additional language required
• Excellent written and verbal communication skills
• Friendly, confident, and professional manner
• Strong customer service orientation with a proactive mindset
• Strong attention to detail with well-developed problem-solving skills
• Effective time management and prioritization abilities
• Self-motivated with the ability to work independently and collaboratively
• Eagerness to learn new skills and invest in personal development

Benefits

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Company Description

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!