[Hiring] Danish Speaking Customer Agent @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is currently seeking a Danish Speaking Customer Agent to support Booking.com operations in Greece. This role is ideal for individuals who are fluent in Danish and passionate about delivering outstanding customer service. The successful candidate will handle customer inquiries and provide assistance to Danish-speaking clients, ensuring high levels of customer satisfaction in a fast-paced environment.

• Provide excellent customer support in Danish via phone, email, and chat channels.
• Assist customers with booking inquiries, reservations, cancellations, and general support.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with cross-functional teams to enhance customer experience and service quality.
• Stay informed about Booking.com policies, promotions, and industry trends.

Qualifications

• Fluency in Danish (spoken and written) is required; proficiency in English is an advantage.
• Previous customer service experience, ideally within the travel or hospitality industry, is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Familiarity with CRM software and digital communication tools.
• Positive attitude, adaptability, and excellent time management skills.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...