[Hiring] Danish Customer Support for Online Fashion Brand @Next Job Abroad

Role Description

Are you obsessed with online shopping? Do you know the feeling of pure joy when a cardboard box filled with fresh shoes, streetwear, and style upgrades arrives at your doorstep?

We are looking for Danish-speaking Customer Support Heroes to join our team in beautiful Greece (Athens or completely remote from anywhere in the country—even a balcony in Chania!). You will be representing Europe’s largest and most iconic online fashion and lifestyle retailer.

🛍️ The Mission: You Are the Style Support Guru

• Assist Danish customers via inbound calls, emails, and live chat.
• Handle the top "contact drivers":
• The Parcel Detective: Tracking down missing packages and keeping customers updated.
• The Returns Guide: Helping customers smoothly navigate the return process when those sneakers didn’t quite fit.
• The Wardrobe Fixer: Handling article reclamations and quality questions like a pro.
• The Deal Maker: Helping delighted shoppers apply price discounts and promos.

Qualifications

• C1-level fluency in written and spoken Danish.
• B2 level of English (perfect for your initial training phase).
• Advanced digital and PC knowledge to seamlessly multi-task between chats and systems.
• No specific experience required; background in retail or e-commerce is an asset.
• Ready to tackle 1-2 weekend shifts per month and thrive during major retail peaks like Black Friday and Christmas.

Requirements

• Empathetic, tech-savvy communicators who love to help people.

Benefits

• Enjoy a hybrid working model or work 100% remotely from anywhere in Greece.
• A detailed, paid 8-week learning curve and training period (plus a 4-day nesting phase).
• Relocation support including flight tickets, initial accommodation, and full assistance in setting up your new life in Greece.
• A highly competitive salary, plus 14 payments per year.
• Join a diverse, international team of 60+ wonderful colleagues.