[Hiring] Danish Customer Support - Fashion Specialist @Next Job Abroad

Role Description

Are you obsessed with online shopping? Do you know the feeling of pure joy when a cardboard box filled with fresh shoes, streetwear, and style upgrades arrives at your doorstep?

We are looking for Danish-speaking Customer Support Heroes to join our team in beautiful Greece (Athens or completely remote from anywhere in the country—even a balcony in Chania!). You will be representing Europe’s largest and most iconic online fashion and lifestyle retailer.

Your daily playground includes handling the top "contact drivers":

• The Parcel Detective: Tracking down missing packages and keeping customers updated.
• The Returns Guide: Helping customers smoothly navigate the return process when those sneakers didn’t quite fit.
• The Wardrobe Fixer: Handling article reclamations and quality questions like a pro.
• The Deal Maker: Helping delighted shoppers apply price discounts and promos.

We aren't looking for retail robots. We want empathetic, tech-savvy communicators who love to help people!

Qualifications

• Linguistic Flair: C1-level fluency in written and spoken Danish.
• Global Collaborator: A B2 level of English (perfect for your initial training phase).
• Tech Savvy: Advanced digital and PC knowledge to seamlessly multi-task between chats and systems.
• Background: No specific experience required! If you have a background in retail or e-commerce, that's an asset—but we will teach you everything you need to know.
• Flexibility: Ready to tackle 1-2 weekend shifts per month and thrive during major retail peaks like Black Friday and Christmas.

Benefits

• Work Your Way: Enjoy a hybrid working model or work 100% remotely from anywhere in Greece (including a special offer for the beautiful island of Crete!).
• The Ultimate Headstart: A detailed, paid 8-week learning curve and training period (plus a 4-day nesting phase) to build your confidence and make you a true expert.
• The Red Carpet Relocation: Moving from Denmark? We’ve got you covered with flight tickets, initial accommodation, and full support setting up your new life in Greece.
• More Money in Your Pocket: A highly competitive salary, plus 14 payments per year (yes, two extra months of salary just for enjoying the Greek sun!).
• Growth & Community: Join a diverse, international team of 60+ wonderful colleagues (split into cozy, supportive teams of 15-20).