[Hiring] Czech Speaking Customer Service Representative @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is pleased to offer a fantastic opportunity for Czech Speaking Customer Service Representatives specializing in Social Media platforms, to work in Poland. This role is ideal for individuals who are enthusiastic about social media and skilled in providing outstanding customer support. As a member of the team, you will handle inquiries from Czech-speaking users, helping them navigate social media platforms and resolve any issues effectively.

Key Responsibilities

• Respond to customer inquiries related to social media services, account issues, and platform features in Czech via phone, email, and chat.
• Assist users with troubleshooting, account management, and content-related questions.
• Resolve user complaints and provide solutions to enhance customer satisfaction.
• Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to improve service quality and user experience.
• Stay up-to-date with the latest social media trends and platform updates to offer informed assistance.

Qualifications

• Fluency in Czech (both written and spoken) is essential; proficiency in English or Polish is a plus.
• Previous experience in customer service or social media support is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Familiarity with CRM software and social media platforms.
• Willingness to work in Poland and adapt to flexible working hours, including evenings and weekends.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...