[Hiring] Czech Speaking CS Role for Hospitality Department @Mercier Consultancy

Role Description

Mercier Consultancy Group is seeking a Czech Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

• Assist Czech-speaking customers with accommodation bookings through phone, email, and chat.
• Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
• Manage booking amendments, cancellations, and special requests efficiently.
• Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
• Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
• Collaborate with team members to achieve high standards of customer service and satisfaction.

Qualifications

• Fluency in Czech (spoken and written) is essential; proficiency in English is mandatory.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations calmly and effectively.
• Willingness to relocate and adapt to life in Greece.
• Positive attitude towards learning and professional growth in a multicultural setting.

Benefits

• Fully Paid Relocation Package.
• Competitive monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Training.
• Health Insurance.
• 2 Extra Salaries Per Year.
• And Much More...

Company Description