[Hiring] Czech Customer Service @Cross Border Talents

Role Description

At the moment Cross Border Talents is looking for fluent Czech speakers to work in the tourism sector for a top hospitality brand in the world. Are you interested in moving abroad?

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure client complaints are dealt with and logged in line with the company's complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Qualifications

• High School Diploma or Higher
• Native or Fluent Czech
• Good level of English, C1
• Writing speed: 20 words per minute
• Active Listening
• Good Problem Solving Skills
• Strong troubleshooting skills

Benefits

• 14 attractive salaries + performance bonus + benefits;
• Remote possibility within Greece;
• Accommodation in a great hotel for the first two weeks;
• Relocation support fee;
• Signing bonus;
• Private health & life insurance;
• 25 days annual leave per year;
• Intensive tourism skills and software training;
• Diverse and community minded organization;
• Career-growth and lots of learning opportunities;
• Working hours: Monday-Friday 40h per week = 8 hours per day.

Company Description