[Hiring] Cyber Insured Support Analyst @Crum & Forster

Role Description

What you will do:

• Participate in a 24x7x365 rotating call schedule with the cyber solutions team for the emergency response claims hotline.
• Serve as a poised and assured first point of contact for insureds reporting cyber incidents.
• Assist and follow up on cyber/privacy control implementations, ensuring follow-up with different insureds.
• Engage with insureds via email and phone daily while consistently maintaining a positive, enthusiastic, and customer-focused attitude to ensure exceptional service and satisfaction.
• Reach out to new and renewing insureds to offer and coordinate onboarding calls when one has not already been completed and conduct onboarding calls.
• Track and conduct Claims Concierge communications, including emails and calls to insureds regarding their claims experience.
• Assist with proactive loss mitigation service requests and outreach for insureds as needed.
• Provide immediate acknowledgement of incoming emails via the Cyber Solutions shared mailbox from insureds, brokers, underwriting, claims, etc.
• Coordinate calls with insureds for Cyber Solutions Team Members, including workshops, renewal preparation, subjectivity calls, vendor coordination, etc.
• Assist with security and/or privacy scans, including responding to scan requests, running scans, and providing scan reports and interpretation once available.
• Utilize internal tools for daily tracking and documentation purposes.
• Data entry as needed.
• Keep up to date with cyber threats, priorities of risk, and communicate them to different levels of audiences.
• Provide support to the rest of the eRisk team for technical and privacy-related issues.
• Help develop internal services and resources to deliver high-impact and cost-effective cybersecurity services and related market advice.
• Perform other duties as assigned.

Qualifications

• College degree and/or 2+ years of equivalent experience in a customer-facing role.
• Broad base of knowledge and familiarity with cyber security terminology (e.g., ability to explain what EDR is, and how it’s different from a SIEM or anti-virus, and where it should be used).
• Cybersecurity industry certifications strongly preferred.
• Confidence and poise when speaking with senior business leaders under very stressful conditions (e.g., an ongoing ransomware attack).
• Willingness to periodically be “on call” for incident response triage.
• Demonstrated ability to maintain a customer-centric perspective, foster positive relationships, and ensure high levels of client satisfaction.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities, with the ability to cut through complicated security and legal jargon to arrive at business and risk considerations.
• Ability to manage multiple tasks and priorities simultaneously.
• Detail-oriented with a proactive approach to problem-solving.
• Comfortable working independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), PDF editing, and online collaboration tools.
• Familiarity with cyber insurance, or an eagerness to learn.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision, focused on your whole family’s wellness, including physical, mental and financial wellbeing.
• Support for career development, including tuition reimbursement, industry-related certifications, and professional training.
• A dynamic, ambitious, fun and exciting work environment.
• Encouragement of social and community responsibility through matching donation programs, volunteer opportunities, and an employee-driven corporate giving program.