[Hiring] CXO Consultant 2 @Sirva

Role Description

As a CXO Consultant 2, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience.

• Direct Customer Interaction (80% of time)
  • Places proactive calls with customers to welcome them and advise on authorized services and policies.
  • Engages and adopts new technology enhancements and features.
  • Serves as a trusted advisor in mobility programs across a client base.
  • Works to fully understand customer needs and concerns.
  • Regularly utilizes digital tools to access client policy information.
  • Advises on services delivered by supplier partners and troubleshoots across service lines.
  • Demonstrates proficient skills in managing complex relocations.
  • Utilizes an omnichannel technology solution to support customer interactions.
  • Partners internally with other customer support teams.
  • Collaborates externally with supplier partners.
  • Dedicated to strong data integrity.
  • Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded.
  • Supports customer and client needs with a focus on quality, accuracy, and timeliness.
• Client Support/Calls (10% of time)
  • Communicates with the client’s HR contacts on relocation/assignment issues.
  • Provides assistance with exception management.
  • Provides status updates and completes client projects and reports as requested.
• Training, Team Meetings, Other internal Sirva tasks (10% of time)
  • Regularly attends mandatory, essential, and recommended training.
  • Completes other tasks/responsibilities as required.

Qualifications

• High school diploma or equivalent.
• University/college degree preferred.
• 1 year in a customer experience, business operations role preferred.
• International experience a plus, but not necessary.
• Must be fluent in English; other languages are highly desired.

Requirements

• Experience providing highly organized delivery and demonstrable problem-solving skills.
• Experience exercising judgment in owning complex processes.
• Able to think creatively and navigate ambiguity.
• Strong accountability for success of customer experience.
• Curiosity and hunger to learn and grow.
• Digitally focused with comfort utilizing multiple technology platforms.
• Strong customer service and trusted advisor mindset.
• Able to build trust across various customer types.
• Able to operate in a team environment.
• Displays confident, calm demeanor in difficult situations.
• Strong collaborator and team player.
• Excellent written, verbal communication, and interpersonal skills.

Benefits

• Competitive salary and incentive plans.
• Workplace flexibility for a balanced work/life approach.
• Comprehensive benefits packages and wellness program.
• Generous company-paid vacation days and holiday time.
• Challenging, collaborative, diverse corporate culture.
• Ongoing opportunities for learning and career development.