[Hiring] CX Specialist (French, Italian & English) @Too Good To Go

Role Description

We’re looking for an exceptional bilingual Customer Experience Specialist (French, Italian & English) to join our Global superstar team at Too Good To Go. Please note that this role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday.

Your mission:

• Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care.
• You’ll inspire and empower them to take action against food waste and to become part of the movement.

The role will include responsibilities such as:

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews).
• Handle priority situations with high care, as well as contact users and stores proactively when necessary.
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go.
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour.
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally.
• Communicate in French, Italian or English, and when necessary utilise translation tools for additional languages.

Qualifications

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French, Italian & English to communicate with users and partners.
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.

Benefits

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work.
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

• Flexible Work & Time Off
• Enjoy the flexibility of fully remote work from anywhere in Portugal.
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave.
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events.

• Connection & Community
• Regular social events like summer and winter parties.
• Get to know our community with a monthly free Surprise Bag.
• Paid volunteer time through our Shareback volunteering programme.
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.

What to expect from our hiring process:

• Step 1: 30-minute video interview with a member of the Talent Acquisition team.
• Step 2: 90-minute final panel interview and interactive test.

How to apply

We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. Submit your CV and Cover letter in English. Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

Company Description

We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.