[Hiring] CX Specialist (French & English) @Too Good To Go

Role Description

We’re looking for an exceptional bilingual Customer Experience Specialist (French & English) to join our Global superstar team at Too Good To Go. Please note that this role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday.

Your mission:

• Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care.
• You’ll inspire and empower them to take action against food waste and to become part of the movement.

The role will include responsibilities such as:

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews).
• Handle priority situations with high care, as well as contact users and stores proactively when necessary.
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go.
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour.
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally.
• Communicate in French and English, and when necessary utilise translation tools for additional languages.

Qualifications

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French and English to communicate with users and partners.
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.

Benefits

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work.
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.
• Flexible Work & Time Off: Enjoy the flexibility of fully remote work from anywhere in Portugal.
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave.
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events.
• Regular social events like summer and winter parties.
• Get to know our community with a monthly free Surprise Bag.
• Paid volunteer time through our Shareback volunteering programme.
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.