[Hiring] CX Lab Tech - Removables @Dandy

Role Description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology.

We're looking for experienced and dedicated Customer Experience Lab Technicians - Removables to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.

What You’ll Do

• Collaborate on Treatment Plans:
  • Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes.
  • Provide expert guidance on complex cases and build customer confidence in our digital tools.
• Provide Live Clinical Support:
  • Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication:
  • Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Qualifications

• 3+ Years in a Dental Technician Role
• 2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases
• Deep understanding of digital dental workflows, including scan bodies, and best design practices
• Technologically adept with the ability to learn and navigate dental design platforms quickly
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
• Previous experience in a customer-facing lab role is preferred
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
• Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously
• Desire to work in a fast-growing and rapidly changing fully-digital lab environment
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case
• Available shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, 9:30am - 6:15pm GMT

Benefits

• Comprehensive and inclusive benefits tailored to each country where we operate
• Healthcare and dental coverage
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off

Company Description

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.