[Hiring] CX Consultant @Andrew Reise

Role Description

You love figuring out why customers do what they do (and then proving it with data). You're the person who turns a messy pile of survey responses, interview notes, and CRM exports into a story a room full of executives can't stop nodding at. And you're genuinely curious about what AI can do to make that work faster and sharper. If that's you, keep reading.

We're looking for a versatile Customer Experience (CX) Consultant who pairs a passion for customer experience with real analytical horsepower and a gift for data storytelling. You're a strategic thinker and a hands-on doer, equally at home leading a client workshop, running qualitative research, digging into Voice of Customer (VoC) feedback, or building the visualization that finally makes an insight click. You bring curiosity about artificial intelligence (AI) and a willingness to experiment with emerging AI and generative AI tools to accelerate research, sharpen analysis, and elevate the client experience.

What you'll do

• Customer Experience Strategy
  • Lead and support CX engagements, including journey mapping, current-state assessments, and roadmap development.
  • Run and take part in executive interviews, employee and customer focus groups, and client workshops to surface challenges and define future-state experiences.
  • Identify CX opportunities using VoC, customer behavior data, and industry benchmarks.
  • Develop and deliver client-facing materials, including CX roadmaps, governance frameworks, and communication strategies.
  • Define KPIs and success measures for customer experience initiatives.
• Data & Insights
  • Collect, clean, and process structured and unstructured data from multiple sources (surveys, CRM, operational data).
  • Use AI and generative AI tools to speed up data collection and processing, deepen analysis, and raise the speed and quality of insights and client deliverables.
  • Build dashboards and reports in Excel, Power BI, or Tableau that support storytelling and decision-making.
  • Apply statistical techniques (regression, weighting, bias adjustment) to back up recommendations.
  • Translate insights into compelling stories that move client decisions and partner with stakeholders to turn findings into actionable recommendations.
• Cross-Functional Consulting
  • Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities.
  • Spot and resolve data quality issues that get in the way of good insights.
  • Juggle multiple projects while delivering high-quality work on time.
  • Contribute to proposal development and client presentations as needed.

Who you are

• A creative problem solver. You bring structure to ambiguous problems and aren't afraid to test, iterate, and learn.
• Client obsessed. You genuinely care about getting it right for the people you serve.
• Confident while humble. You hold strong opinions loosely, ask good questions, and give credit freely.
• Passionate about growth. Yours and your clients'. You seek out feedback and fill your own skill gaps.
• Fun, flexible, and collaborative. You pitch in wherever needed and keep the mood good when the work gets hard.
• You're a self-starter who is resourceful and likes to learn, comfortable working independently, and someone we can trust to run with things.

What you'll bring

• Bachelor's or Master's degree from an accredited college or university.
• 3+ years in consulting, customer experience, or strategy.
• 2+ years in data analysis, business intelligence, or data storytelling.
• Experience conducting or supporting primary and secondary customer research.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel (Power Query, Power Pivot), PowerPoint, and visualization tools (Power BI, Tableau).
• Working knowledge of survey methodologies, sampling, and data weighting.
• Familiarity with statistical methods, regression analysis, and forecasting.
• Curiosity about AI. A willingness to experiment with AI and generative AI tools in research, analysis, and client deliverables. (Learner mindset welcome; mastery not required.)
• Experience with VoC or Experience Management platforms (Qualtrics, Medallia) is a plus.
• Willingness to travel up to 25%.

Benefits

• This is a full-time, salaried W2 position with very competitive benefits and a genuinely great team to work with.