[Hiring] Customer Training Specialist @Covetrus

Role Description

We are looking for a Customer Training Specialist to empower our customers’ success. In this role you will be responsible for providing training to our new and existing customers on how to effectively utilize our software and technology solutions within their veterinary practice to realize their full value. This is an exciting opportunity to combine a passion for coaching, enthusiasm for technology, and trust and relationship-building skills. As a subject-matter expert of the products you will train customers on, you will be expected to maintain advanced technical knowledge of our products and keep up with their evolution. The training you provide will be conducted in different formats, such as camera-on webinar, classroom, and individualized. It will be primarily delivered via virtual experience, such as Zoom, but will require some travel to customer locations.

Qualifications

• 4-year degree in a related discipline or equivalent experience in a customer-facing role.
• Minimum 1 year of experience in customer-facing role, preferably customer training or implementation of products or services, customer support/service or similar role.
• Experience with Salesforce, ServiceNow, ZenDesk, or similar tools preferred.
• Proficiency with Microsoft O365 suite.
• Technology / SaaS experience preferred.

Requirements

• Exceptional verbal and written communication skills.
• Strong organizational and project management skills.
• Experience leading presentations, public speaking, or classroom training for technology or software products or services.
• Ability to coach and train a diverse group of people, virtually and in person.
• Ability to effectively communicate at all levels.
• Ability to learn new tools, systems, and procedures.
• Demonstrated analytical and problem-solving skills.
• Ability to prioritize and work autonomously.
• Passion for creating and sharing best practices via reliable, repeatable content.
• Veterinary Industry knowledge a plus.
• Travel required on occasion (10-25%).

Benefits

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan

The pay range for this position is as follows: $46,400-$61,800. Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.